How H&L integrates with Now Book It Gift Cards

For further assistance with the integration between H&L and Now Book It, please contact our H&L support team. You can log a support ticket in the client portal.

For further assistance using Now Book It, visit:

• https://www.nowbookit.com/support/  or
• https://kb.nowbookit.com/knowledge 

Check Balance Workflow

1. From Exceed, tap the Balance Store Card key (#141).
   
   

2. Enter the gift card:
   1. Scan the gift card or
   2. Select KeyPad, enter the gift card number, then select OK.
      Note: You can enter the full gift card number (including dashes), or just the last four characters.
      
      
3. Exceed returns on screen the following data:
   • Card Number
   • Status
   • Available Balance
   • Initial Balance
   • Expiry Date
     

4. Tap the Print button to print this information to a linked receipt printer, or tap OK to return to the main Exceed screen.
   
   

Note: Awaiting Payment and Pending Postage will display a Pending Card Status from Exceed.

Redeem Gift Card Workflow

1. Initiate a Table Payment from the Table Functions page, or a quick sale payment using a Tender Types (#49), Fast Tender - No Table (#170), or Fast Store Card (#136) key.
   
   

2. Note: Steps 2 and 3 are only relevant to table payments or quick sales using Tender Types or Fast Tender – No Table keys. Skip to step 4 if using Fast Store Card key.
   
   Enter the value to be paid by the gift card in the Stored Value field, then tap OK.
   
   Note: The integration supports both full and partial gift card payments. For partial payments, any balance beyond the gift card payment value can be applied to another tender (cash, eftpos, etc) in the same tender types or pay table window.
   
   Note: Split tender payments are not possible with the Fast Store Card (#136) key as this key will attempt to pay the entire value, skipping the tender window.
   
   

3. If completing a split tender payment, follow any remaining prompts for the other tender.
   
   

4. Enter the gift card:
   1. Scan the gift card or
   2. Select KeyPad, enter the gift card number, then select OK.
      Note: You can enter the full gift card number (including dashes), or just the last four characters.
      

5. Once the payment finalises in H&L, you can find the payment is automatically redeemed in the NBI Admin page (Gift Cards > Management > select the gift card).