Accounts Flow: Invoices not flowing across to H&L

Start / Restart Sysnet Server Services

• Two background services facilitate the flow of invoices between Accounts Flow and H&L. They are the 'H&L Sysnet - Web Ordering Portal' Service and the 'H&L Sysnet - Portal Manager Client' Service. These will be installed on your H&L server.
  
  
• Searching for Services.msc in the windows start menu or taskbar search box on your H&L Server will allow you to view the status of installed services. The Services window can also be opened from the Windows' Control Panel or using the [Windows +R] keyboard keys to launch 'Run', and opening services.msc.
  
  
• Scroll through the list of services to find the H&L services (start with "H&L Sysnet")
  
  • Use the Start the Service / Restart the service text or buttons above to start or restart these services.
    
    
• After a few minutes, recheck the Stock invoices page to confirm if the invoices have arrived from Accounts Flow. If nothing received, resend the invoice via the Accounts Flow portal and check Stock again after a few more minutes.

ⓘ Note: Many Windows, H&L, and other application services can be found in the Services window. Stopping, disabling, or changing the setup or properties of services without an understanding of the implications can lead to larger issues. Please consult your IT or our support team if you require further assistance.
 

Check ABN & Account Number Added Against Suppliers in H&L

• Invoices sent by Accounts Flow to H&L must be linked to Suppliers in H&L. This link uses the Supplier's ABN and your account number with this Supplier. If these have not been added (or are incorrect) in Suppliers.exe, this can prevent invoices flowing into Stock.
  
  
• In Suppliers.exe, search for your supplier and open the 'Detail' tab to view the current setup. Add or correct the ABN and Account Number if necessary.
  
  • You can check the required ABN and Account Number on your supplier invoices, the accounts flow portal, or by contacting your supplier or the Accounts Flow team.
    
    
• Click the 'tick' icon (top right) to save any changes made, and resend the invoice form the accounts flow portal if it does not flow across automatically after a few minutes.

Older Invoices

• By default H&L rejects Accounts Flow invoices with an invoice date 30 days or older than the current date. If you need to send or resend an invoice that is older than this cut-off, the Accounts Flow team may be able to assist with modifying the invoice date so it can be resent, or the invoice can be entered manually into H&L.
  
  
• If an invoice was sent from Accounts Flow and is less than 30 days old, it may have failed to be fetched due to a more restrictive cut-off invoice date having been set locally. This can be confirmed and customised in Utilities under the 'System Options' > 'Web Interface' tab.
  
  • To apply any change made in to the 'Purchase Retrieval Days', please restart the 'H&L Sysnet - Web Ordering Portal' service and the 'H&L Sysnet - Portal Manager Client' service.

Further Assistance

• If the above does not answer your question(s) or solve your issue(s), please reach out to the H&L Support team via email (support@hlpos.com), phone (1800 778 340), or our Client Portal (https://hlposteam.freshdesk.com/support/home).